How Griswold Care Pairing Found Simplicity & Efficiency with Ally

Meet Debbie, Director of Client Services at Griswold Care Pairing. 

Debbie has been with Griswold for nearly 10 years, stepping into in-home care in 2016 with no prior industry experience. Today, she runs day-to-day operations for Griswold’s Care Pairing registry, the only officially listed registry in the area, overseeing intakes, office staff, and client relationships.

With a deep commitment to audit readiness instilled by her previous owner, Debbie and her team “go by the book,” from the language they use to the way they communicate with caregivers.

The Challenge: Clunky Software & Manual Work

Before Ally, Griswold Care Pairing went through several non-registry specific platforms, none of which were registry-specific or easy to navigate. 

“[One platform] was basically just a spreadsheet... very difficult to follow, and reporting was not accurate.”

The Main Hurdles:

• Inefficient Software: Poor reporting, no clear workflow, and little structure..
• Manual Billing & Payments: Clients had to write out 2 checks; 1 to the caregiver
• Too Many Delays: Timecards and required signatures caused bottlenecks in processing.
• Audit Sensitivity: Debbie’s team uses carefully selected language (“opportunities” instead of “shifts,” “interested” instead of “available”) and needed software and support that wouldn’t undermine this standard. 

By the middle of 2022, they knew they needed a registry-focused, easy-to-use platform that could support their audit readiness standards & simplify operations.

The Solution: Ally Delivers Structure, Audit Readiness, and Mobility

When Debbie first heard about Ally, she was nervous about making another software switch, but the difference was immediate.

“Ally was very user-friendly, very intuitive… much easier than anything we’d used before."

Key Changes with Ally:

• Structured, Integrated Platform: Client and caregiver pages are connected, making it easy to track history and details from either side.
• Mobile Access: Debbie can run the registry from her phone - no longer needing her laptop while on call.
• Payment Processing: Clients pay Ally, who pays caregivers directly, removing Griswold from handling funds.
• Faster Workflows: LTCI billing that once required manual timecards can now be completed in 15 minutes.
• Audit Readiness: While Debbie continues to monitor language closely, Ally’s system supports an audit readiness framework that keeps her team consistent.

“Ally’s ability to transmit claims weekly for those clients who have LTC policies makes it seamless for our clients and their families. Ally removes the burden – this is HUGE!”

The Results: A Registry That Runs Smoother

Since adopting Ally, Griswold Care Pairing has seen:

• Time Savings: Billing and reporting tasks now take minutes instead of hours.
• Less Chasing Payments: No more tracking down client checks.
• Freedom to Work Anywhere: Mobile access allows real-time updates from any location.
• Simplified Operations: One platform replaces the patchwork of spreadsheets and outdated systems.
• Confidence in Audit Readiness: While Debbie remains hyper-vigilant, Ally provides a structure that supports her high standards.
  

"The simplicity of navigating the platform is the one of the main reasons I’d recommend Ally."

Looking Ahead

Debbie still pushes for consistent, compliant communication, from her own team and from Ally’s support staff, but says the platform has made daily operations far easier. For Griswold Care Pairing, Ally has brought clarity, speed, and efficiency to a registry that was already committed to doing things right and proving that the right software can complement even the highest operational standards.

“I feel less burdened because I can go anywhere, do anything, and still make changes quickly from my phone.”