Caregiver Registry Glossary

Essential Caregiver Registry Terms

 

Caregiver Registry

  • A caregiver registry matches caregivers (on a 1099 basis) with clients and families looking for care.

     

Claims Reporting

  • Caregiver registries can use claims reporting to inform decision-making and optimize their business.

     

Compliance

  • Caregiver registries have to maintain compliance in order to operate their businesses. There are less regulations than home care agencies.

     

Department of Labor (DOL) Audit

  • The Department of Labor conducts audits on a regular basis. The home care industry, in particular, is under a magnifying glass for violations of FLSA.

     

Electronic Visit Verification (EVV)

  • EVV or electronic visit verification is the system that businesses or individuals use to verify that a caregiver clocked in on time and completed tasks with a client.

     

Family Room

  • Clients who utilize a caregiver registry can use a family room or client portal for seamless communications with their caregiver, pay invoices, and approve shifts as they’re completed.

     

Home care agency

  • Home-based care businesses that employee W2 caregivers and schedule them to work with clients of their own.

     

Registry Management System (or Software)

  • A registry management system or software is the system that caregiver registries use to operate their businesses.

 

Revenue Cycle Management

  • Revenue cycle management (RCM) is the financial process a business uses to manage billing, payment, and reimbursement from a financial and administrative perspective.

     

Scheduling

  • Caregiver registries do not maintain schedules for their clients or caregivers, but the functionality is important to have for families and caregivers to maintain separately.

 

Third-Party Payment Processing

  • Paying caregivers directly and writing the registry business name on a check can put the business at-risk for worker classification issues. Third-party payment processing platforms like Ally can assist in maintaining a clean business with a lower audit risk.

     

Worker Classification

  • Caregiver registries traditionally operate with 1099, independently contracted caregivers. Maintaining separation between caregivers and the business is crucial for worker classification, as well as aspects like worker control, ability to profit, expenses, and more.