How Love Right Home Care Referral Agency Strengthens the Registry Model, Protects Caregiver Independence, and Saves 16+ Hours Per Week with Ally

Meet Jessica (Founder) & Shannon (General Manager) of Love Right Home Care Referral Agency (California).

Love Right Home Care Referral Agency was built out of lived caregiving experience. Before Jessica and her husband launched the registry in 2012, they each cared for loved ones at home — navigating burnout, facility transitions, and the emotional realities that families experience when someone they love needs support.

They wanted to build something different: a registry rooted in personal connection, autonomy, and trust. When Shannon joined in 2017, the registry became deeply committed to helping caregivers build meaningful work and helping families feel confident welcoming someone into their home.

The Challenge: Trust Account Payments & Office Drop-Ins Were Consuming Time, Energy, and Boundaries

Before Ally, Love Right Home Care Referral Agency processed payments through a trust account — meaning caregivers had to physically come into the office to pick up their checks. It didn’t matter whether Jessica and Shannon were onboarding a client, matching caregivers, or even stepping away for a moment — when the door opened, everything paused.

Caregivers didn’t just come in to pick up a check. They came to talk, to feel supported, to connect. And Love Right valued that deeply.

“We are hands off where it matters, and hands on where it matters. Caregivers have freedom and support. Clients have choice and guidance.” — Jessica

But the constant interruptions meant:

• Workdays stretched into evenings
• Deep work was disrupted repeatedly
• Emotional bandwidth drained quickly
• Personal and work time blurred
• The team was always “on”

Then COVID changed everything. What had once been a warm, open-door culture became a health and operational risk. The pressure to change became immediate.

“It wasn’t just inefficient. It was unsustainable. We needed a way to keep supporting caregivers without physically handing out checks.” — Shannon

The Solution: A True Registry System That Reinforces Independence and Removes the Payment Burden

Switching to Ally created an immediate shift in operations and caregiver experience:

• Clients pay caregivers directly through a neutral third-party payer model
• Caregivers receive payment electronically — no more office visits
• Time and payments reconcile automatically, even if adjustments are needed
• Caregivers manage their own profiles, documents, and schedules
• The registry can operate fully remote

This returned time and presence to the work that matters:

• Supporting families in decision making
• Matching caregivers and clients thoughtfully
• Holding space for caregivers when needed

“Ally reinforced exactly what we stand for: caregivers are independent professionals running their own business.” — Jessica

The Results: 16+ Hours/Week Returned and Emotional Bandwidth Restored

With Ally in place:

• No more office visits for payments — boundaries reestablished
• The registry no longer touches caregiver pay, reducing liability
• Deep work can happen without constant interruption
• Remote operations are seamless and sustainable
• Caregiver autonomy is reinforced through system workflows

“It’s not just time we got back — it’s energy. We show up better for caregivers now because we’re not exhausted.”
— Shannon

Why Love Right Recommends Ally

“The time savings and compliance benefits are equal. We get to invest our energy into the caregivers and families and not feel the administrative weight that used to drain our days.” — Jessica