Ally Customer Resources

App & Telephony Guide for Caregivers
Now available in English and Spanish
Need help getting your caregivers set up for success?
We’ve created a step-by-step guide to walk them through the Ally Home Care app and telephony system — from clocking in and out to viewing pay stubs and updating bank info.
Whether they're using a smartphone or calling in, this guide makes it easy for caregivers to:
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Start and end shifts correctly
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Submit notes and signatures
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Access pay info
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Troubleshoot common issues
📲 Share it with your team today to reduce errors and save time on support calls.